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1. Patient-Centered Customer Service – Directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.

2. Caring and Compassion – We provide empathetic comfort to those in distress and share kindness in all interpersonal interactions.

3. Respectful Communication – We communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact.

4. Teamwork – We are members of a diverse interdisciplinary team working together to meet a common goal.

5. Accountability – We accept our individual and team responsibilities and we meet our commitments. We take responsibility for our performance and actions.

6. Customer Safety – We recognize and address potential hazards to protect ourselves and our customers.


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