NC Medicaid Managed Care is Live

Dear CRCHC Patients and Community,


North Carolina Medicaid Managed Care is live as of July 1, 2021. All beneficiaries that moved to NC Medicaid Managed Care were enrolled in one of five health plans, either by selecting a health plan during open enrollment or through the auto-enrollment process. In June, beneficiaries were mailed welcome packets with information on their health plans and new Medicaid ID cards. Patients have until September 30, 2021 to change plans for any reason. After September 30, 2021, there must be a valid reason to change health plans.


Patients transitioning over to NC Medicaid Managed Care and want to keep their PCP they have now:

  • Choose a health plan that your provider works with

o Call 1-833-870-5500

o Or go online at ncmedicaidplans.gov

o You can ask your provider which health plans they work with.

  • Choose the provider you have now

If patients want to choose a different PCP, think about the following:

  • Is there another provider you already like?

  • How far are you willing to travel to see a provider?

  • Do you need a provider to speak a certain language?

  • Is the provider accepting new patients?

To find a doctor, visit: https://ncmedicaidplans.gov/enroll/online/find/find-provider


There are several resources for beneficiaries who are wanting to make changes to their health plan, or have any questions about their primary care provider:

  • Contact the health plan directly; member services can be found on the back of the card.

  • For additional questions you can call 1-833-870-5500 (TTY: 1-833-870-5588) OR use the NC Medicaid Managed Care mobile app – searchable via your app store.

For more information, please visit: https://medicaid.ncdhhs.gov/media/9812/open