The Mobile Clinic / Special Population Patient Representative is responsible for daily operations of the CRCHC Mobile Clinic including greeting patients, answering phone calls, scheduling appointments, accurate insurance verification, end of clinic closing, and communication with clinical staff. Under the direct supervision of the Mobile Clinic / Special Population Manager, this position is responsible for timely and accurate recording of patient demographics, insurance information, and patient charges and payments. S/He ensures data is entered accurately into the electronic health record. S/He is also responsible for daily opening and closing of remote clinics. This role provides advocacy, health education, and support to special populations including Migrant and Seasonal Farmworkers, Homeless and Public Housing Residents, Veterans, and other special populations groups to help decrease social determinants of health and barriers to access to health care services. The MCSP Patient Representative also serves as a liaison between community partners and the health center. The Mobile Clinic /Special Population Patient Representative will complete basic health assessments, outreach, medical case management, referrals, arrange transportation to and from the clinic and follow-up to special populations community and their families. She/he must be able to read, write and speak English and Spanish fluently. This position requires flexible hours (including evenings), to provide support and outreach to our Special Population communities. 

The Physician Assistant (PA) or Nurse Practitioner (NP), under the supervision of the Physician, is responsible for assisting in the delivery of health care and patient care management. Under a physician’s supervision, the PA/NP is responsible for the delivery of a broad range of medical services, including taking medical histories, conducting physical examinations, ordering diagnostic tests, administering treatments (e.g., suturing, casting and minor procedures), monitoring patients, prescribing medications, assisting physicians, and counseling and educating patients.

The Certified Peer Support Specialist (CPSS) provides non-clinical support and guidance to individuals who are struggling with mental health, substance abuse, or related diagnosis. The CPSS will utilize their training to assist those on the journey to recovery. The CPSS will function as a role model to peers by exhibiting competency in personal recovery, use of coping skills, serve as a consumer advocate, and provide consumer information.

Under the direct supervision of the Director of Clinical Services (DOCS), the County Nurse Manager (CNM) is responsible for the day-to-day effective and efficient operation of the assigned practice’s clinical operations. The CNM ensures that staffing needs are met, supplies are available and accessible to the care team and that quality patient care and customer satisfaction remain central to the activities of clinical employees at the practice site. Core job duties are operational, clinical, clerical and supervisory. Under the supervision of the DOCS, the CNM assists to facilitate patient care in the clinical environment. S/He is an essential part of the care team from the onset of the visit until its completion. The CNM will be involved in both the clinical and administrative areas. The CNM is responsible for ensuring all MAs are capturing and documenting clinical and demographic information accurately in the Electronic Medical Record (EMR). S/He performs as training and vaccination training as needed to staff. The CNM also coordinates and assists with purchasing and management of medical supplies as directed by DOCS. S/He communicates directly with the DOCS for direction and information for clinical flow and procedures.

The Mobile Medical Unit Driver/Maintenance Tech is responsible for transporting company-owned or leased RV vehicle to all rapid testing sites and/or related medical off-site (other than CRCHC sites) for provision of care. The Mobile Medical Unit Driver/Maintenance Tech will be responsible for ensuring that the RV is cleaned, serviced, and maintenance, as necessary. In addition, serve in the role of set up and break down of all equipment at testing/clinic sites and/or traffic control. He/She will also be a part of the facilities maintenance team under the leadership of the Facility Manager ensuring the overall building maintenance at CRCHC. The Mobile Medical Unit Driver/Maintenance Tech will conduct routine building and grounds with the ability to repair or assemble basic carpentry related matters.

The Physician Assistant (PA) or Nurse Practitioner (NP), under the supervision of the Physician, is responsible for assisting in the delivery of health care and patient care management. Under a physician’s supervision, the PA/NP is responsible for the delivery of a broad range of medical services, including taking medical histories, conducting physical examinations, ordering diagnostic tests, administering treatments (e.g., suturing, casting and minor procedures), monitoring patients, prescribing medications, assisting physicians, and counseling and educating patients.

Under the supervision of the Assistant Director of Nursing, the Clinical Supervisor will assist with the triage of patients on-site and via telephone utilizing approved protocols or standing orders.  The Clinical Supervisor helps to facilitate patient care and clinic flow in the clinical environment.  The Clinical Supervisor may be involved in both the clinical and administrative areas.   The Clinical Supervisor will document provider orders, clinical actions, and interventions in the electronic health record.  S/He communicates directly with the ADON for direction and information for clinical flow and procedures.

The Site Coordinator is responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. Supports mission and goal achievement, organizational quality and patient-centered care. Incorporate core organizational values of quality, respect, integrity, partnership and compassion in all activities and decisions. Plan, develop, organize, evaluate, and direct front office clinic site activities under the direction of the Operations Manager.

Under the supervision of the RN County Manager and the assigned provider, the Medical Assistant (MA) helps to facilitate patient care in the clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. The MA may be involved in both the clinical and administrative areas. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. MAs are responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record.  MAs also assist providers with procedures and communicate with patients in various forms and multiple settings.

Provides professional medical services to complement the delivery of primary health care services at Cabarrus Rowan Community Health Centers through a PCMH model of care.  The role of the physician is to assess, maintain and improve the health status of individuals in the communities served.  The physician provides clinical leadership and supervision of mid-level providers and indirect supervision of medical support staff.