Interpreter

Act as conduit between patients and medical/behavioral professionals and/or office staff by listening to the CRCHC staff and orally translating information into a patient's native language in layman's terms. The medical interpreter then translates the patient's response back to the professional, using proper medical terminology. Interpreters may translate such information as the reason for a medical visit, past medical history, and family medical history, as well as explaining medical and surgical procedures, giving medical care instructions, providing drug information and scheduling follow-up appointments. In providing translation services for the clerical staff, the interpreter may translate all aspect of required for appropriately capturing demographics, billing, and pre-clinical coding information. This role collaborates with health care team to ensure clinicians obtain accurate information and patient/family are fully informed.  Interpreters are also responsible for anticipating and helping staff avoid culturally inappropriate interactions with clients served while always protecting patient privacy in the execution of his/he job duties.  

Licensed Clinical Social Worker

The Licensed Clinical Social Worker Clinician (LCSW) provides direct Licensed Clinical Social Worker services to clinic patients to improve and promote overall health, with a focus on addressing the behaviors that impede optimum health. This role coordinates services with the Primary Care Provider and other clinic staff, to provide consultation regarding mental health, Licensed Clinical Social Worker and/or substance use/abuse counseling while facilitating the development of a comprehensive plan of care to address the whole person. The LCSW adheres to all internal policies, widely accepted professional practice standards and requirements for professional practice and licensure.

Patient Representative

This position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. The Patient Representative facilitates client entry into Cabarrus Rowan Community Health Centers, including greeting client, answering phone calls, and scheduling appointments.

FNP / PA Provider

Provides professional medical services to complement the delivery of primary health care services at Cabarrus Rowan Community Health Centers through a PCMH model of care.  The role of the provider is to assess, maintain and improve the health status of individuals in the communities served. 

Physician

Provides professional medical services to complement the delivery of primary health care services at Cabarrus Rowan Community Health Centers through a PCMH model of care.  The role of the physician is to assess, maintain and improve the health status of individuals in the communities served.  The physician provides clinical leadership and supervision of mid-level providers and indirect supervision of medical support staff.

Clinic Nurse Manager

Under the direct supervision of the Director of Clinical Services, the Clinic Nurse Manager is responsible for the day-to-day effective and efficient operation of the assigned practice’s clinical operations. The Clinic Nurse Manager ensures that staffing needs are met, supplies are available and accessible to the care team and that quality patient care and customer satisfaction remain central to the activities of clinical employees at the practice site. Core job duties are operational, clinical, and supervisory.

Billing Specialist

The Billing Specialist will provide assistance/support to senior management and Billing Manager with billing operations. Billing operations include but is not limited to reviewing medical or dental claims prior to submission, recommendation of alternate or additional codes to ensure proper billing, analyzing and assisting in the correction of rejected claims, and secondary submission of claims.  This role is instrumental in the collection of delinquent accounts.

General Dentist

Responsible for administering, maintaining, and expanding a program of primary and preventative dental care in a community health center setting. Supervises the dental staff in conjunction with the Director of Clinical Services and represents the dental staff to the Chief Medical Officer. Provides dental advice and counsel to the Chief Medical Officer as required.

Certified Medical Assistant / Registered Medical Assistant

Under the supervision of the nurse manager and the assigned provider, the Medical Assistant (MA) helps to facilitate patient care in the clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. The MA may be involved in both the clinical and administrative areas. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. MAs are responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record.  MAs also assist providers with procedures and communicate with patients in various forms and multiple settings.