The Site Coordinator is responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. Supports mission and goal achievement, organizational quality and patient-centered care. Incorporate core organizational values of quality, respect, integrity, partnership and compassion in all activities and decisions. Plan, develop, organize, evaluate, and direct front office clinic site activities under the direction of the Operations Manager.

Under the direct supervision of the Billing Manager, the billing specialist is responsible for timely and accurate billing of all medical, dental, and behavioral health claims, insurance information, patient charges and payments. The Billing Specialist will work on a team in various aspects of medical, dental, and behavioral health billing.  This individual should be resourceful, exceptionally detail-oriented and organized to be successful in this role. Having the ability to focus as well as shift gears as needed when handling competing priorities is required. The Billing Specialist may serve as in a support role within dental registration duties as needed.

The Mobile Medical Unit Driver/Maintenance Tech is responsible for transporting company-owned or leased RV vehicle to all rapid testing sites and/or related medical off-site (other than CRCHC sites) for provision of care. The Mobile Medical Unit Driver/Maintenance Tech will be responsible for ensuring that the RV is cleaned, serviced, and maintenance, as necessary. In addition, serve in the role of set up and break down of all equipment at testing/clinic sites and/or traffic control. He/She will also be a part of the facilities maintenance team under the leadership of the Facility Manager ensuring the overall building maintenance at CRCHC. The Mobile Medical Unit Driver/Maintenance Tech will conduct routine building and grounds with the ability to repair or assemble basic carpentry related matters.

This position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. The Patient Representative facilitates client entry into Cabarrus Rowan Community Health Centers, including greeting client, answering phone calls, and scheduling appointments.

Under the supervision of the RN County Manager and the assigned provider, the Medical Assistant (MA) helps to facilitate patient care in the clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. The MA may be involved in both the clinical and administrative areas. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. MAs are responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record.  MAs also assist providers with procedures and communicate with patients in various forms and multiple settings.

The Licensed Clinical Social Worker Clinician (LCSW) provides direct Licensed Clinical Social Worker services to clinic patients to improve and promote overall health, with a focus on addressing the behaviors that impede optimum health. This role coordinates services with the interdisciplinary team to provide consultation regarding mental health and/or substance use/abuse counseling while facilitating the development of a comprehensive plan of care to address the whole person. The LCSW adheres to all internal policies, widely accepted professional practice standards, and requirements for professional practice and licensure.

Act as conduit between patients and medical/behavioral professionals and/or office staff by listening to the CRCHC staff and orally translating information into a patient's native language in layman's terms. The medical interpreter then translates the patient's response back to the professional, using proper medical terminology. Interpreters may translate such information as the reason for a medical visit, past medical history, and family medical history, as well as explaining medical and surgical procedures, giving medical care instructions, providing drug information and scheduling follow-up appointments. In providing translation services for the clerical staff, the interpreter may translate all aspect of required for appropriately capturing demographics, billing, and pre-clinical coding information. This role collaborates with health care team to ensure clinicians obtain accurate information and patient/family are fully informed.  Interpreters are also responsible for anticipating and helping staff avoid culturally inappropriate interactions with clients served while always protecting patient privacy in the execution of his/he job duties.  

Provides professional medical services to complement the delivery of primary health care services at Cabarrus Rowan Community Health Centers through a PCMH model of care.  The role of the physician is to assess, maintain and improve the health status of individuals in the communities served.  The physician provides clinical leadership and supervision of mid-level providers and indirect supervision of medical support staff.