Care Coordinator

The Care Coordinator will assist patients in navigating the care among primary care, behavioral health, specialists, and other members of the integrated care team. The staff member will assist with appointment scheduling and follow-up, disease management, community resources, and patient advocacy. With input from the clinical team and data from the EMR, he/she will identify high risk or utilization patients for additional support and care plan development. The Care Coordination will also serve as additional clinical or clerical support for the facilitation of care transitions. Other duties may be assigned to suit the demands of patients; according to the respective location of the clinical site.

Panel Coordinator

The Panel Coordinator provides complex and diversified support to CRCHC patients within the context of a primary
care medical home, from a team approach, and in continuous partnership with patients and providers to promote: timely access to needed care, comprehension and continuity of care, and the enhancement of patient well-being within all models of care from traditional to non-traditional. This position also performs people and process
leadership tasks in support of the Care Manager. The work of the Panel Coordinator will be driven by established
quality benchmarks including but not limited to UDS, MU, PCMH and HEDIS. The Panel Coordinator will also serve as additional clinical or clerical support for the facilitation of care transitions. Other duties may be assigned to suit the
demands of patients; according to the respective location of the clinical site.

Director of Psychiatry & Behavioral Health Services

The Director of Behavioral Health Services serves as a liaison between CRCHC leadership and location clinicians to ensure centralized communication. In addition to taking lead on behavioral health matters, department policies, procedures, and all program operational and clinical deliverables. This position will be responsible for the integration of primary care and behavioral health services to best serve the needs of the population; and, empowerment of individuals to achieve improved quality of life through the provision of effective services, delivered in an environment of integrity and respect. 

The Director of Behavioral Health Services provides direct supervision to BH clinicians, with coordination with the Primary Care Provider and other clinic staff, to provide consultation regarding mental health, behavioral health and/or substance use/abuse counseling while facilitating the development of a comprehensive plan of care to address the whole person. This position adheres to all internal policies, widely accepted professional practice standards and requirements for professional practice and licensure. 

General Dentist

Responsible for administering, maintaining, and expanding a program of primary and preventative dental care in a community health center setting. Supervises the dental staff in conjunction with the Director of Clinical Services and represents the dental staff to the Chief Medical Officer. Provides dental advice and counsel to the Chief Medical Officer as required.

Patient Representative

This position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. The Patient Representative facilitates client entry into Cabarrus Rowan Community Health Centers, including greeting client, answering phone calls, and scheduling appointments.

FNP / PA Provider

Provides professional medical services to complement the delivery of primary health care services at Cabarrus Rowan Community Health Centers through a PCMH model of care.  The role of the provider is to assess, maintain and improve the health status of individuals in the communities served. 

Physician

Provides professional medical services to complement the delivery of primary health care services at Cabarrus Rowan Community Health Centers through a PCMH model of care.  The role of the physician is to assess, maintain and improve the health status of individuals in the communities served.  The physician provides clinical leadership and supervision of mid-level providers and indirect supervision of medical support staff.

Health Population Care Manager

Health Population Care Manager will work with Cabarrus Rowan Community Health Centers, Inc.  (CRCHC) patients and staff to stratify patient population according to risk to effectively and efficiently manage chronically ill patients in all CRCHC panels. This collaboration with physicians and practice staff will drive improvement in clinical measurement outcomes and patient outcomes to promote the highest standards of quality for CRCHC patients. 

Executive Clinical Assistant to Chief Medical Officer

The Administrative Assistant works as part of the administrative team performing those clerical duties necessary to maintain administrative support to the CMO.  The executive clinical assistant primarily assists the CMO in managing clinical tasks while also performing clerical administrative support tasks. Duties include a variety of tasks, but not limited to: data entry; filing; copying; faxing; in-house mail distribution; maintenance of meeting minutes; telephone answering, making appointment and travel plans, preparing reports, gathering and securing confidential information, the usage of various office equipment and computer software programs and telephone and Internet communication.

Licensed Clinical Social Worker

The Licensed Clinical Social Worker Clinician (LCSW) provides direct Licensed Clinical Social Worker services to clinic patients to improve and promote overall health, with a focus on addressing the behaviors that impede optimum health. This role coordinates services with the Primary Care Provider and other clinic staff, to provide consultation regarding mental health, Licensed Clinical Social Worker and/or substance use/abuse counseling while facilitating the development of a comprehensive plan of care to address the whole person. The LCSW adheres to all internal policies, widely accepted professional practice standards and requirements for professional practice and licensure.

Billing Specialist

The Billing Specialist will provide assistance/support to senior management and Billing Manager with billing operations. Billing operations include but is not limited to reviewing medical or dental claims prior to submission, recommendation of alternate or additional codes to ensure proper billing, analyzing and assisting in the correction of rejected claims, and secondary submission of claims.  This role is instrumental in the collection of delinquent accounts.

Dental Assistant

Dental Assistant prepare for oral examination and assist other dental workers, such as dentists, dental therapists and dental hygienist, in providing treatment to the teeth, mouth and gums. Dental Assistants also carry out chair-side and receptionist duties.

Certified Medical Assistant / Registered Medical Assistant

Under the supervision of the nurse manager and the assigned provider, the Medical Assistant (MA) helps to facilitate patient care in the clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. The MA may be involved in both the clinical and administrative areas. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. MAs are responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record.  MAs also assist providers with procedures and communicate with patients in various forms and multiple settings.