Floater Patient Representative

Under the direct supervision of the Operations Manager, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. The Floater Patient Representative facilitates client entry into Cabarrus Rowan Community Health Centers, including greeting client, answering phone calls, and scheduling appointments.

Director of Behavioral Health Services

The Director of Behavioral Health Services serves as a liaison between CRCHC leadership and location clinicians to ensure centralized communication. In addition to taking lead on behavioral health matters, department policies, procedures, and all program operational and clinical deliverables. This position will be responsible for the integration of primary care and behavioral health services to best serve the needs of the population; and, empowerment of individuals to achieve improved quality of life through the provision of effective services, delivered in an environment of integrity and respect.

The Director of Behavioral Health Services provides direct supervision to BH clinicians, with coordination with the Primary Care Provider and other clinic staff, to provide consultation regarding mental health, behavioral health and/or substance use/abuse counseling while facilitating the development of a comprehensive plan of care to address the whole person. This position adheres to all internal policies, widely accepted professional practice standards and requirements for professional practice and licensure. 

Care Coordinator

The Care Coordinator will assist patients in navigating the care among primary care, behavioral health, specialists, and other members of the integrated care team. The staff member will assist with appointment scheduling and follow-up, disease management, community resources, and patient advocacy. With input from the clinical team and data from the EMR, he/she will identify high risk or utilization patients for additional support and care plan development. The Care Coordination will also serve as additional clinical or clerical support for the facilitation of care transitions. Other duties may be assigned to suit the demands of patients; according to the respective location of the clinical site.

Outreach and Enrollment

The Outreach and Enrollment Specialist provides outreach opportunities for community residents who lack access to healthcare and health insurance through community engagement and enrollment and application follow-up assistance.  This role also builds and strengthens enrollment collaborations with local partner organizations.

Clinical Nurse Manager

 Under the direct supervision of the COO, the Clinic Nurse Manager is responsible for the day-to-day effective and efficient operation of the assigned practice’s clinical operations. The Clinical Nurse Manager ensures that staffing needs are met, supplies are available and accessible to the care team and that quality patient care and customer satisfaction remain central to the activities of clinical employees at the practice site. Core job duties are operational, clinical and supervisory

FNP / PA Provider

Provides professional medical services to complement the delivery of primary health care services at Cabarrus Rowan Community Health Centers through a PCMH model of care.  The role of the provider is to assess, maintain and improve the health status of individuals in the communities served. 

Physician

Provides professional medical services to complement the delivery of primary health care services at Cabarrus Rowan Community Health Centers through a PCMH model of care.  The role of the physician is to assess, maintain and improve the health status of individuals in the communities served.  The physician provides clinical leadership and supervision of mid-level providers and indirect supervision of medical support staff.

Lead Patient Representative

Under the direct supervision of the Site Coordinator this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. The Patient Representative facilitates client entry into Cabarrus Rowan Community Health Centers, including greeting client, answering phone calls, and scheduling appointments. The Lead Front Desk Patient Representative performs as an extension for the Patient Representative in the absence of the Lead Front Office Supervisor for accurate insurance verification, closing procedure, and communication with clinical staff. S/He communicates directly with the Site Coordinator for direction and information for front office operations and procedures.  S/He serves as the back-up point of contact when the Site Coordinator is out of the office.

Assistant Clinical Director

The Assistant Clinical Service Director is responsible for assisting the Director of Clinical Services with the creation and implementation policies, quality improvement efforts, the coordination of staffing and professional development for the nursing and support staff throughout CRCHC medical departments  Duties include, but are not limited to managing the clinical nurse managers of the CHCs who are responsible for the day-to-day functions of the nursing and clinical support staff by: facilitating and managing problem solving; staffing; designing and implementing professional development plans/programs; project management of strategic goals and objectives, leading the practice transformation for patient centered medical home and standardizing the practice across the health centers and be a leader in the development and implementation of the medical home model infrastructure; and taking the leadership role for the Infection Control Plan as well as chairing the Infection Control Committee. 

Interpreter

 Act as conduit between patients and medical/behavioral professionals and/or office staff by listening to the CRCHC staff and orally translating information into a patient's native language in layman's terms. The medical interpreter then translates the patient's response back to the professional, using proper medical terminology. Interpreters may translate such information as the reason for a medical visit, past medical history and family medical history, as well as explaining medical and surgical procedures, giving medical care instructions, providing drug information and scheduling follow-up appointments. In providing translation services for the clerical staff, the interpreter may translate all aspect of required for appropriately capturing demographics, billing and pre-clinical coding information. This role collaborates with health care team to ensure clinicians obtain accurate information and patient/family are fully informed. Interpreters are also responsible for anticipating and helping staff avoid culturally inappropriate interactions with clients served while always protecting patient privacy in the execution of his/he job duties.

Dental Assistant

Dental Assistant prepare for oral examination and assist other dental workers, such as dentists, dental therapists and
dental hygienist, in providing treatment to the teeth, mouth and gums. Dental Assistants also carry out chair-side and
receptionist duties.

General Dentist

Responsible for administering, maintaining, and expanding a program of primary and preventative dental care in a community heath center setting. Supervises the dental staff in conjunction with the Director of Clinical Services and represents the dental staff to the Chief Medical Officer. Provides dental advice and counsel to the Chief Medical Officer as required.

Certified Medical Assistant / Registered Medical Assistant

Under the supervision of the nurse manager and the assigned provider, the Medical Assistant (MA) helps to facilitate patient care in the clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. The MA may be involved in both the clinical and administrative areas. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. MAs are responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record.  MAs also assist providers with procedures and communicate with patients in various forms and multiple settings.